/* ==========================================================================
   GLENS Support Lens · Modern Enterprise Design System
   Matches Rockwell Automation Support Lens Visual Identity
   ========================================================================== */

:root {
  --primary-red: #d32f2f;
  --accent-orange: #f57c00;
  --rockwell-gradient: linear-gradient(135deg, #d32f2f 0%, #f57c00 100%);
  --dark-navy: #0a2540;
  --slate-900: #0f172a;
  --slate-800: #1e293b;
  --slate-700: #334155;
  --slate-600: #475569;
  --slate-400: #94a3b8;
  --slate-200: #e2e8f0;
  --slate-100: #f1f5f9;
  --slate-50: #f8fafc;
  
  --primary-blue: #1976d2;
  --primary-blue-hover: #1565c0;
  --primary-blue-bg: #e3f2fd;
  
  --success-green: #2e7d32;
  --success-green-bg: #e8f5e9;
  --danger-red: #c62828;
  --danger-red-bg: #ffebee;
  --warning-amber: #d97706;
  --warning-amber-bg: #fef3c7;
  
  --font-sans: 'Inter', system-ui, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
  --shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, 0.05);
  --shadow-md: 0 4px 6px -1px rgba(0, 0, 0, 0.1), 0 2px 4px -1px rgba(0, 0, 0, 0.06);
  --shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, 0.1), 0 4px 6px -2px rgba(0, 0, 0, 0.05);
  --shadow-xl: 0 20px 25px -5px rgba(0, 0, 0, 0.15), 0 10px 10px -5px rgba(0, 0, 0, 0.04);
  --radius-md: 10px;
  --radius-lg: 16px;
  --radius-full: 9999px;
}

* {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

body {
  font-family: var(--font-sans);
  background: #edf2f7;
  color: var(--slate-800);
  min-height: 100vh;
  display: flex;
  flex-direction: column;
  -webkit-font-smoothing: antialiased;
}

/* --------------------------------------------------------------------------
   Top Navbar
   -------------------------------------------------------------------------- */
.navbar {
  background: #ffffff;
  border-bottom: 1px solid var(--slate-200);
  padding: 12px 28px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  box-shadow: var(--shadow-sm);
  z-index: 50;
}

.nav-brand {
  display: flex;
  align-items: center;
  gap: 14px;
}

.nav-brand svg, .nav-brand img {
  height: 36px;
  width: auto;
  max-width: 220px;
  flex-shrink: 0;
  display: block;
}

.brand-text h1 {
  font-size: 16px;
  font-weight: 700;
  color: var(--slate-900);
  line-height: 1.2;
}

.brand-text span {
  font-size: 11px;
  color: var(--slate-600);
  text-transform: uppercase;
  letter-spacing: 0.8px;
  font-weight: 600;
}

.nav-right {
  display: flex;
  align-items: center;
  gap: 14px;
}

.status-chip {
  background: var(--success-green-bg);
  color: var(--success-green);
  font-size: 12px;
  font-weight: 600;
  padding: 5px 12px;
  border-radius: var(--radius-full);
  display: flex;
  align-items: center;
  gap: 6px;
}

.dot {
  width: 8px;
  height: 8px;
  background: var(--success-green);
  border-radius: 50%;
  animation: pulse 2s infinite;
}

/* Navbar Login & User Controls */
.btn-nav-signin {
  background: var(--primary-blue);
  color: #ffffff;
  border: none;
  font-size: 12.5px;
  font-weight: 700;
  padding: 6px 16px;
  border-radius: var(--radius-full);
  cursor: pointer;
  transition: all 0.2s;
  display: flex;
  align-items: center;
  gap: 6px;
}

.btn-nav-signin:hover {
  background: var(--primary-blue-hover);
  transform: translateY(-1px);
  box-shadow: var(--shadow-sm);
}

.user-badge-nav {
  display: flex;
  align-items: center;
  gap: 10px;
  background: var(--slate-100);
  border: 1px solid var(--slate-200);
  padding: 4px 12px;
  border-radius: var(--radius-full);
  font-size: 12.5px;
}

.user-badge-org {
  font-weight: 700;
  color: var(--slate-900);
}

.btn-nav-logout {
  background: transparent;
  border: none;
  color: var(--danger-red);
  cursor: pointer;
  font-size: 12px;
  font-weight: 600;
  padding: 2px 6px;
  border-radius: 4px;
}

.btn-nav-logout:hover {
  background: var(--danger-red-bg);
}

@keyframes spin {
  0% { transform: rotate(0deg); }
  100% { transform: rotate(360deg); }
}

@keyframes pulse {
  0% { transform: scale(0.95); opacity: 0.8; }
  50% { transform: scale(1.15); opacity: 1; }
  100% { transform: scale(0.95); opacity: 0.8; }
}

/* --------------------------------------------------------------------------
   Main Chat Container
   -------------------------------------------------------------------------- */
.main-wrapper {
  flex: 1;
  display: flex;
  justify-content: center;
  align-items: center;
  padding: 24px 16px;
}

.chat-card {
  background: #ffffff;
  width: 100%;
  max-width: 920px;
  height: 86vh;
  min-height: 600px;
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-xl);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  border: 1px solid var(--slate-200);
}

/* Chat Header */
.chat-header {
  background: var(--primary-blue);
  color: #ffffff;
  padding: 16px 24px;
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.header-left {
  display: flex;
  align-items: center;
  gap: 12px;
}

.bot-icon {
  width: 40px;
  height: 40px;
  background: rgba(255, 255, 255, 0.2);
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 20px;
}

.bot-info h2 {
  font-size: 16px;
  font-weight: 700;
  line-height: 1.2;
}

.bot-info span {
  font-size: 12px;
  opacity: 0.9;
  display: flex;
  align-items: center;
  gap: 6px;
}

.header-badge {
  background: rgba(255, 255, 255, 0.2);
  font-size: 11px;
  font-weight: 700;
  padding: 4px 10px;
  border-radius: var(--radius-full);
  letter-spacing: 0.5px;
}

.header-badge.secure {
  background: #10b981;
  color: #ffffff;
}

/* Chat Messages Stream */
.chat-messages {
  flex: 1;
  padding: 24px;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 20px;
  background: var(--slate-50);
}

/* Message Bubbles */
.message {
  display: flex;
  flex-direction: column;
  max-width: 88%;
  animation: fadeIn 0.25s ease-out;
}

@keyframes fadeIn {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}

.message.bot {
  align-self: flex-start;
}

.message.user {
  align-self: flex-end;
}

.bubble {
  padding: 14px 18px;
  border-radius: 14px;
  font-size: 14px;
  line-height: 1.6;
}

.message.bot .bubble {
  background: #ffffff;
  color: var(--slate-800);
  border: 1px solid var(--slate-200);
  box-shadow: var(--shadow-sm);
  border-top-left-radius: 4px;
}

.message.user .bubble {
  background: var(--primary-blue);
  color: #ffffff;
  border-top-right-radius: 4px;
}

/* --------------------------------------------------------------------------
   Outside Login: Guided Category Buttons
   -------------------------------------------------------------------------- */
.guided-container {
  margin-top: 14px;
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.guided-label {
  font-size: 12px;
  font-weight: 700;
  color: var(--slate-600);
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.pill-grid {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.btn-pill {
  background: #ffffff;
  border: 1.5px solid #90caf9;
  color: var(--primary-blue);
  font-size: 13px;
  font-weight: 600;
  padding: 9px 16px;
  border-radius: 10px;
  cursor: pointer;
  transition: all 0.2s cubic-bezier(0.4, 0, 0.2, 1);
  text-align: left;
  box-shadow: var(--shadow-sm);
  display: inline-flex;
  align-items: center;
  gap: 6px;
}

.btn-pill:hover {
  background: var(--primary-blue);
  color: #ffffff;
  transform: translateY(-2px);
  box-shadow: var(--shadow-md);
}

.btn-pill.pill-other {
  border-style: dashed;
  border-color: var(--slate-400);
  color: var(--slate-700);
}

.btn-pill.pill-other:hover {
  background: var(--slate-200);
  color: var(--slate-900);
}

/* --------------------------------------------------------------------------
   Resolution Card & Steps
   -------------------------------------------------------------------------- */
.resolution-card {
  margin-top: 12px;
  background: #ffffff;
  border: 1px solid var(--slate-200);
  border-radius: 12px;
  padding: 16px;
  box-shadow: var(--shadow-sm);
}

.meta-box {
  background: var(--slate-50);
  border: 1px solid var(--slate-200);
  border-radius: 8px;
  padding: 10px 14px;
  margin-bottom: 12px;
  font-size: 13px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.meta-item {
  display: flex;
  align-items: center;
  gap: 8px;
}

.meta-key {
  font-weight: 700;
  color: var(--slate-700);
}

.meta-val a {
  color: var(--primary-blue);
  text-decoration: none;
  font-weight: 600;
}

.meta-val a:hover {
  text-decoration: underline;
}

.steps-list {
  display: flex;
  flex-direction: column;
  gap: 10px;
  margin-top: 8px;
}

.step-item {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  background: var(--slate-50);
  padding: 10px 14px;
  border-radius: 8px;
  border: 1px solid var(--slate-200);
  font-size: 13.5px;
  line-height: 1.5;
}

.step-num {
  background: var(--primary-blue);
  color: #ffffff;
  font-size: 11px;
  font-weight: 800;
  width: 22px;
  height: 22px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  margin-top: 1px;
}

.notes-box {
  margin-top: 14px;
  background: #fffbeb;
  border: 1px solid #fde68a;
  border-radius: 8px;
  padding: 10px 14px;
  font-size: 12.5px;
  color: #92400e;
}

/* --------------------------------------------------------------------------
   Step 07: Resolve or Raise Clean Fork
   -------------------------------------------------------------------------- */
.fork-container {
  margin-top: 16px;
  padding-top: 14px;
  border-top: 1px solid var(--slate-200);
}

.fork-prompt {
  font-size: 13px;
  font-weight: 600;
  color: var(--slate-700);
  margin-bottom: 10px;
}

.fork-buttons {
  display: flex;
  gap: 12px;
}

.btn-resolve {
  background: var(--success-green-bg);
  border: 1.5px solid var(--success-green);
  color: var(--success-green);
  font-size: 13px;
  font-weight: 700;
  padding: 8px 16px;
  border-radius: 8px;
  cursor: pointer;
  transition: all 0.2s;
}

.btn-resolve:hover {
  background: var(--success-green);
  color: #ffffff;
}

.btn-stuck {
  background: var(--danger-red-bg);
  border: 1.5px solid var(--danger-red);
  color: var(--danger-red);
  font-size: 13px;
  font-weight: 700;
  padding: 8px 16px;
  border-radius: 8px;
  cursor: pointer;
  transition: all 0.2s;
}

.btn-stuck:hover {
  background: var(--danger-red);
  color: #ffffff;
}

/* --------------------------------------------------------------------------
   Step 07: Auto-Drafted Email Box
   -------------------------------------------------------------------------- */
.email-draft-box {
  background: #ffffff;
  border: 1.5px solid #93c5fd;
  border-radius: 12px;
  padding: 16px;
  margin-top: 12px;
  box-shadow: var(--shadow-md);
}

.email-draft-header {
  font-size: 14px;
  font-weight: 700;
  color: var(--slate-900);
  margin-bottom: 12px;
  display: flex;
  align-items: center;
  gap: 8px;
}

.email-meta-table {
  background: var(--slate-50);
  border: 1px solid var(--slate-200);
  border-radius: 8px;
  padding: 10px 14px;
  font-size: 12.5px;
  display: flex;
  flex-direction: column;
  gap: 6px;
  margin-bottom: 12px;
}

.email-body-preview {
  background: #f8fafc;
  border: 1px solid #cbd5e1;
  border-radius: 8px;
  padding: 12px;
  font-family: monospace;
  font-size: 12px;
  white-space: pre-wrap;
  color: var(--slate-800);
  max-height: 180px;
  overflow-y: auto;
  line-height: 1.5;
}

.email-action-bar {
  display: flex;
  gap: 10px;
  margin-top: 14px;
}

.btn-email-primary {
  background: var(--primary-blue);
  color: #ffffff;
  border: none;
  font-size: 13px;
  font-weight: 700;
  padding: 10px 18px;
  border-radius: 8px;
  cursor: pointer;
  text-decoration: none;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  transition: all 0.2s;
}

.btn-email-primary:hover {
  background: var(--primary-blue-hover);
  transform: translateY(-1px);
}

.btn-email-secondary {
  background: var(--slate-100);
  border: 1px solid var(--slate-300);
  color: var(--slate-700);
  font-size: 13px;
  font-weight: 600;
  padding: 10px 16px;
  border-radius: 8px;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  transition: all 0.2s;
}

.btn-email-secondary:hover {
  background: var(--slate-200);
}





/* --------------------------------------------------------------------------
   Sign-In Modal Popup
   -------------------------------------------------------------------------- */
.modal-backdrop {
  position: fixed;
  top: 0;
  left: 0;
  right: 0;
  bottom: 0;
  background: rgba(15, 23, 42, 0.6);
  backdrop-filter: blur(4px);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 100;
  animation: fadeIn 0.2s ease-out;
}

.modal-backdrop.hidden {
  display: none;
}

.modal-card {
  background: #ffffff;
  border-radius: 16px;
  width: 100%;
  max-width: 420px;
  padding: 28px;
  box-shadow: var(--shadow-xl);
  display: flex;
  flex-direction: column;
  gap: 18px;
  position: relative;
}

.modal-close-btn {
  position: absolute;
  top: 18px;
  right: 18px;
  background: transparent;
  border: none;
  font-size: 20px;
  color: var(--slate-400);
  cursor: pointer;
}

.modal-close-btn:hover {
  color: var(--slate-800);
}

.modal-header h2 {
  font-size: 20px;
  font-weight: 800;
  color: var(--slate-900);
}

.modal-header p {
  font-size: 13px;
  color: var(--slate-600);
  margin-top: 4px;
}

.form-group {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.form-group label {
  font-size: 12px;
  font-weight: 700;
  color: var(--slate-700);
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.form-input {
  border: 1.5px solid var(--slate-200);
  border-radius: 8px;
  padding: 10px 14px;
  font-size: 14px;
  font-family: var(--font-sans);
  outline: none;
  transition: all 0.2s;
}

.form-input:focus {
  border-color: var(--primary-blue);
  box-shadow: 0 0 0 3px rgba(25, 118, 210, 0.15);
}

.btn-login-submit {
  background: var(--primary-blue);
  color: #ffffff;
  border: none;
  font-size: 14px;
  font-weight: 700;
  padding: 12px;
  border-radius: 8px;
  cursor: pointer;
  transition: all 0.2s;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
}

.btn-login-submit:hover {
  background: var(--primary-blue-hover);
}

.login-error-alert {
  background: var(--danger-red-bg);
  border: 1px solid #fecaca;
  color: var(--danger-red);
  padding: 8px 12px;
  border-radius: 6px;
  font-size: 12.5px;
  display: none;
}

/* --------------------------------------------------------------------------
   Chat Footer Controls
   -------------------------------------------------------------------------- */
.chat-footer-controls {
  padding: 14px 20px;
  background: #ffffff;
  border-top: 1px solid var(--slate-200);
  display: flex;
  justify-content: center;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
}

.btn-restart {
  background: var(--slate-100);
  border: 1.5px solid var(--slate-200);
  color: var(--slate-700);
  font-size: 13px;
  font-weight: 600;
  padding: 10px 22px;
  border-radius: var(--radius-full);
  cursor: pointer;
  transition: all 0.2s cubic-bezier(0.4, 0, 0.2, 1);
  display: flex;
  align-items: center;
  gap: 8px;
}

.btn-restart:hover {
  background: var(--primary-blue-bg);
  border-color: var(--primary-blue);
  color: var(--primary-blue);
  transform: translateY(-1px);
  box-shadow: var(--shadow-sm);
}

.btn-logout-footer {
  background: var(--danger-red-bg);
  border: 1.5px solid #fecaca;
  color: var(--danger-red);
  font-size: 13px;
  font-weight: 700;
  padding: 10px 22px;
  border-radius: var(--radius-full);
  cursor: pointer;
  transition: all 0.2s cubic-bezier(0.4, 0, 0.2, 1);
  display: flex;
  align-items: center;
  gap: 6px;
}

.btn-logout-footer:hover {
  background: var(--danger-red);
  color: #ffffff;
  border-color: var(--danger-red);
  transform: translateY(-1px);
  box-shadow: var(--shadow-sm);
}

.btn-nav-logout {
  background: var(--danger-red-bg);
  border: 1px solid #fecaca;
  color: var(--danger-red);
  font-size: 12px;
  font-weight: 700;
  padding: 5px 12px;
  border-radius: var(--radius-full);
  cursor: pointer;
  transition: all 0.2s;
  display: flex;
  align-items: center;
  gap: 4px;
}

.btn-nav-logout:hover {
  background: var(--danger-red);
  color: #ffffff;
  border-color: var(--danger-red);
  transform: translateY(-1px);
}